Grow & Scale - Improving Sales Effectiveness

Canadian Banking Today | Meaningful size & scale with solid growth momentum ~19,000 TOTAL FTE OUR SIZE & SCALE F23 BUSINESS MIX LOANS 3 DEPOSITS4 ~950 2% 14% BRANCHES 18% ~3,800 BRANCH SALES STAFF ~3,700 ABMS $446Bn ~600 COMMERCIAL SALES STAFF1 4MM+ ACTIVE MOBILE USERS REVENUE GROWTH RETAIL ~950 SME SALES STAFF Note: For footnoted information refer to slides 39 to 43 ~16MM CONTACT CENTRE INTERACTIONS2 $340Bn 52% 34% 80% (F18F23) (F23 Y/Y) 2% 6% BUSINESS BANKING 10% 9% TANGERINE 15% 38% 5

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