Investor Presentaiton

STRATEGY & TRANSFORMATION Customer focused approach during Transformation Unique and market-leading outcome: Improving customer benefits through Transformation Conscious choice Deliberate decision-making Commitment to customer as a key principle of Transformation Decision-making ensures impacts are weighted to a net customer benefit HOW? Product investment Continued investment in customer products Service focus Commitment and training of our people to improve customer service QANT Smarter approach Prioritise what customers really value 63

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