Investor Presentaiton
Delivering our strategy execution phase on track
Grow with
our customers
FY22 Progress
~100k additional customers in DIA with national¹ launch of
NRMA
Positioned NZ for direct brand growth through marketing,
pricing and product initiatives
FY23 Focus
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Target under-represented areas using pricing and product
capability
Redesign digital sales experience to increase conversion
Innovate SME Direct product across Australia and NZ
Build better
businesses
Established IIA Underwriting Office and centralised pricing
teams
Expanded Motorserve (AU) and Repairhub (AU/NZ)
Acquired First Rescue, enabling NZ 24/7 roadside assistance
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Implement IIA portfolio optimisation plans
Deploy updated pricing tools and harmonise product offerings
Continue expansion of Motorserve (AU) and Repairhub (AU/NZ),
Consolidate and leverage NZ First Rescue
ESG commitments including net zero by 2050
Create value
through digital
Manage
our risks
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7
FY22 Results 12 August 2022
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Enterprise Platform rollout more than half-way complete in DIA
Online claims tracker for NRMA motor Insurance customers
Enhanced SME digital solutions and product offerings
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Single Claims, Pricing and Policy engines in Eastern States and
NZ
Claims modernisation focussed on digital, automation and Al
Continue investment in broker connectivity and automation
Improved risk management maturity with strengthened
controls and clear executive accountability
Integrated Risk Management system implemented
Strengthened underwriting capability and governance
Renewed quota-share arrangements
Continue to uplift risk maturity and embed risk culture
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Renew long-term quota share arrangements
Excluding Victoria where RACV distributes Direct Personal Lines products on behalf of Insurance Manufacturers Association.
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