2020 Annual Report

2020 ANNUAL REPORT COVID-19 ACTION PLAN COVID-19 ACTION PLAN MEGACABLE. CUSTOMERS We launched new payment channels via our website, banks and convenience stores, among others, to help avoid crowded situations at our offices. EMPLOYEES Implementation of remote working model. Health protocol at our offices (use of facemasks, sanitizer, etc.). COMMUNITY Through the At Megacable, We Are With You (En Megacable estamos contigo) campaign, we provided connectivity to more than 250 social welfare institutions. In light of the challenges stemming from the lockdown implemented as a result of COVID-19, we offered affordable packages to ensure that our customers remained connected. We implemented strict health protocols for our technicians who visit subscriber households (use of facemasks, face shields, gloves and gel). 000 Implementation of PCR tests for employees. Medical support for employees whose COVID-19 tests come back positive. During each home visit, the head of the household has to sign a letter confirming that nobody in their home has been infected by COVID-19. + We donated 2,500 personal protection equipment kits to doctors, nurses and support staff who are involved in providing COVID-19 treatment. These kits were sent to 20 hospitals located in 18 cities around the country. 10 10

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