BigCommerce Investor Day Presentation Deck
B ENTERPRISE
External validation of our strong enterprise customer NPS
NPS
BigCommerce has very strong customer advocacy across a sizable sample set (N=171)
How likely are you to recommend BigCommerce to a colleague or industry peer?
1%
0 - Not at all
likely
1
2
2%
3
1%
4
5%
5
4%
6
Source: Channel-check NPS survey conducted by investment firm with $50B+ AUM, 2022
8%
7
30%
8
49%
I
9
2%
10-
Extremely
likely
Demographics
N=200 survey respondents, with 150 selecting BigCommerce as their primary
vendor (N=171 having evaluated BigCommerce) with a range of target types
(majority B2C with some mix; GMV generally <$250M annually)
CBD
2%
Industry Mix
Apparel &
Fashion
22%
Other
8% Automotive
13%
Health &
Beauty
15%
C-suite
Executive
level
15%
Food &
Beverage
21%
Manufacturing
20%
Role Mix
IT
18%
E-Commerce
35%
Omnichannel
1%
Sales &
Marketing
31%
Business to
Business (B2B)
8% \
Category
Management
1%
Business Type Mix
Mix of Both
36%
$10M - $24.9M
20%
$5M - $9.9M
16%
Business to
Consumer (B2C)
57%
GMV Mix
$25M-$49.9M
14%
$1M - $4.9M
19%
$50M - $99.9M
/ 8%
$100M -
$249.9M, 10%
_$250M-
$499.9, 3%
$500M -
$9.9Bn, 7%
-$10B-$50Bn, 3%
Cannot discuss, 1%
Less than $1M, 3%View entire presentation