RELX Investor Day Presentation Deck
Focus areas
Customers
Listening to our customers allows us to deepen
understanding of their needs and drive improvements
Regular surveys, customer dashboards and feedback
mechanisms
●
2020:
launched RELX SDG Awards to recognise efforts to
advance UN SDGs
Community
Contributing to our communities is a responsibility and an
opportunity. We meet our obligations, improve reputation,
inspire employees and assist beneficiaries
2020:
230+ RELX Cares Champions
41 charities supported through central donations
programme
78.0%
16.5
RELX customer recommendation
% recommended
Market value of cash and in-
kind donations (£m)
17.6 18.7
80.7%
12.6
& RELX
2016
2017
2018
2019
2020
Percentage of customers across all RELX business units with a score between 7 and 10 on a 0 to 10 scale
80.7%
2016 2017 2018 2019 2020
17.6
82.3%
84.4%
Pre Covid-19 45% of staff
volunteering time
44View entire presentation