McDonald's Investor Presentation Deck
Foundation
Speed, accuracy, friendliness, and quality are correlated with business performance
Speed of Service
PACE
Grading and consulting program
launched in nearly all major
markets in 2022
Operational improvements in
several key markets driven by
dedicated support at lower-
performing restaurants
Customer Satisfaction
Customer satisfaction improving
mid to high single digits overall
Even greater ambitions are fueled
by gains in customer satisfaction
and are a testament to the
dedication of our restaurant teams
Increasingly faster despite a more
challenging labor environment
Recent digital enhancement,
piloting in the U.S., enables crew to
begin assembling a customer's
mobile order prior to their arrival at
the restaurant to expedite service
and elevate customer satisfaction
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