Overstock Results Presentation Deck

easy delivery + support ■ Contact volume as a percentage of orders decreased 23% YoY ■ Automation and self-service enhancements improve customer satisfaction and reduce costs Continued focus on automated delivery communications overstock. II Q4 '19 CS Contacts as % of Orders Q4 '19 Q1 '20 23% decrease 3.0x increase Q1 '20 Q2 '20 Self Service Cases as % of Total Q3 '20 Q2 '20 HI Q3 '20 Q4 '20 Note: Following the national stay-at-home order (Q2 '20), not all customers were able to reach customer service agents due to unexpected volume of sales. Q4 '20 27

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