Investor Presentaiton
GOALS, OBJECTIVES, STRATEGIES & MEASURES
GOAL 3: ELDER JUSTICE
Promote systems of protection and safety that facilitate dignity and respect
LTC OMBUDSMAN
Objective
Strategies
Improve the quality of LTSS by offering high quality, person-centered advo-
cacy to individuals as well as providing systemic LTSS advocacy
Measures
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Provide technical assistance on the LTC Ombudsman Program to local
ombudsman entities and ombudsman representatives
Integrate federal LTC Ombudsman regulatory requirements into the
state LTC Ombudsman regulations
Respond to inquiries from and provide assistance to individuals en-
rolled in Medicaid CCC Plus who need beneficiary support services and
assistance resolving problems
Transition to the 2019 ACL National Ombudsman Reporting System
data standards to allow for improved data collection and program
monitoring
Conduct annual trainings for ombudsman representatives
Serve as a lead partner in LTC culture change efforts and the Virginia
Culture Change Coalition
Monitor LTSS and Medicaid managed care policy changes at the feder-
al and state level and provide feedback as appropriate and needed
Engage with LTC and HCBS providers to improve the quality of LTSS
Advocate for increased LTSS staff training on person-centered practic-
es, mental health conditions, and co-occurring diagnoses, such as de-
mentias, mental health, and substance use disorders
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Successful revision to state regulations to ensure alignment with Code
of Virginia and federal regulations for the LTC Ombudsman Program by
2022
Number of CCC Plus beneficiaries assisted - annually
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Number of LTC complaints investigated and resolved - annually
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