Technology & Innovation at RBC Ventures
Our 14MM+ Canadian Banking clients are increasingly using our digital channels
Active Digital Users (1)
Digital Adoption Rate(2)
Active Mobile Users (1)
5%
170 bps
12%
7,527
7,601
53.8%
54.0%
5,031
4,917
7,246
52.3%
4,491
Q4/19
Q3/20
Q4/20
Mobile Sessions (3)
72,663
Q4/19
37%
99,543
87,994
Q3/20
Q4/20
Q4/19
Q3/20
Q4/20
Self-Serve Transactions (4)
88.2%
Q4/19
Q4/19
Q3/20
Q4/20
Branches
520 bps
0%
94.5%
93.4%
1,201
1,204
1,201
Q3/20
Q4/20
33,417
32,827
32,768
Q4/19
Q3/20
Total FTE
Q4/20
(1) These figures (in 000s) represent the 90-Day Active customers in Canadian Banking only and are spot values. (2) Digital Adoption rate calculated using 90-day active users. (3) These figures (in 000s)
represents the total number of application logins using a mobile device. (4) Financial transactions only.
8 | TECHNOLOGY @ RBC
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