Investor Presentaiton

Transformation programme is delivering expected efficiencies Actions Outcomes Bank of Ireland 2018 Results Announcement • Simplifying our Organisation €32m (4%) reduction in staff costs; 55% of optimised spans and layers redesign completed • • FTES are 5% lower than Dec 2017, Senior Management roles reduced by 8% Repositioning of UK Credit Cards will support 2019 cost reduction plans 22 22 • 34% reduction in non-IT Professional Fees Sourcing Strategically • Daily Rate Contractor resources reduced by 65% since 2017 • Delivering the Digital Bank • • • Ways of Working • Consolidation of Dublin property footprint for Head Office / Administration buildings Increase of in-house resources and change capability; c.70 hires made in 2018 to replace higher cost outsourced activities Re-entered the broker mortgage channel in Ireland in late 2018, leveraging off our award winning technology platform from the UK Ways of Working pilot with c.1,700 colleagues, 4 out of 5 colleagues identify a positive impact, saving an average of 4 hours commuting time every week Full rollout across the Group in 2019 Enabling Brilliant Customer Experiences • Focus on further process simplification and automation of customer journeys Robotics delivering equivalent to >300 FTEs, resulting in significant enhancement of customer journeys Bank of Ireland

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