BBVA Bancomer/2018 Annual Report

Tech University Tech University is an initiative of the Engineering area. It promotes the specialized technical training of its professionals, helping teams evolve and enabling them to spearhead the digital transformation that BBVA Bancomer is now implementing. Goals for 2019 Undoubtedly 2019 will be a year of great challenges for the Training area, which aims to improve its results through: 1. Create and foster a learning ecosystem in which the employee steers their own development and is given the tools needed to plan and structure the strategic training needed for their development. 2. Consolidate skills programs, technical knowledge and integration of digital transformation skills. 3. Design the onboarding experience for general departments and other areas. 4. Generate an innovative and flexible range of English language training courses. 5. Expand the range of academic courses and events at Bancomer University. 6. Measure the impact of training on key performance indicators of business efficiency. LinkedIn awarded BBVA its "Best Culture of Learning" accolade in 2018. Employee benefits and services GRI 401-2 BBVA Bancomer has set up an employees portal on its Intranet, where employees can consult all the benefits and services the Bank has to offer them. They may also be entitled to benefits and perks when acquiring banking products. These include special terms and conditions on loans, savings and investment products, plus others benefits such as preferential exchange rates and/or lower commissions. Part of the Bank's digital transformation is for the benefit of employees. Relying on BBVA Bancomer's technological infrastructure, tools have been developed so that all employees can access the Bank's benefits and services via their electronic devices. At year-end 2018, the brand new "Promos BBVA Bancomer" platform, and also the "B Promos" in-house app for employees, had a total of 491 active agreements, 113 more than in 2017, and are intended for up to 35,000 employees. Total agreements are classified as follows: . • • 12 categories (well-being, travel, entertainment, etc.). 9 fixed collections (Bancomer products, Happy Birthday, etc.). 2 temporary collections (Buen Fin and Christmas). Aside from the agreements, employees were granted special terms and conditions on widely renowned brands and products in Mexico, including discounts of between 10% and 50%, free shipping and promotional codes. Corporate communications and sales - 2018 Various initiatives were carried out in 2018, notably: • • Limited-run online sales within Mexico for family members of employees, arranged with different suppliers. A nationwide raffle among employees, with the grand prize consisting of a two-day, three-night stay for two at a prestigious hotel. All employees had to do to take part was download the B Promos app. Magazines handed out by floor attendants at the Torre BBVA Bancomer and Torre Parques Polanco head offices for employees who downloaded the app. Using in-house resources to make employees more aware of the various brands and products available through Promos BBVA Bancomer. Facilities and services at corporate offices The Bank's corporate headquarters (Torre BBVA Bancomer, Parques Polanco and the Data Center) feature various added-value services that are there to benefit employees and improve their quality of life, while enhancing the time they spend at our corporate head offices. Notable examples include: 4 + Well-being center Drugstore Shower area Games area 90 41 General canteens *Not all benefits are available at all corporate offices. 41 Shoe repair Laundry Corporate transport BBVA Bancomer/2018 Annual Report

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