Credit Investor Presentation

Excellent customer service delivery Supporting the most vulnerable 200,000 helped with affordability 133,000 on Priority Services register Digital transformation Open Banking - innovating to help customers better 1 million engaging with us through digital channels In-house development of Apps Significant AMP7 customer ODIS Upper quartile for customer service measures On track for rewards for both C-MeX and D-Mex £24m future ODI benefit already secured United Utilities • Credit Investor presentation • 69

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