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Investor Presentaiton

Annual Report AR 2022 SUMMARY WHO WE ARE OUR STRENGTH AND OUR RESOURCES OUR RESULTS EDUCATION Agenda BC# This section reports the actions and results that contributed, in 2022, to achieving the strategic objective of "Stimulating savings and a conscious market participation". In this dimension of the Agenda BC#, initiatives are developed to promote understanding about financial products, concepts, and risks. The initiatives seek to increase citizens' knowledge about financial risks and opportunities, and about where to look for information or help in making decisions. Through accurate information in simple language, consumers and financial investors develop knowledge and skills to make choices that improve their financial welfare. The initiatives in the Education dimension also seek to encourage the habit of saving and the reduction of indebtedness. Learn more. Debt negotiation campaigns Debt negotiation campaigns allow consumers who are late in the repayment of their unsecured credit modalities such as credit cards and overdraft facilities - to renegotiate their debt. In 2022, two national campaigns were held for debt negotiation and financial guidance. The first campaign took place in March, and the second, in November 2022. During the campaigns, four million overdue contracts Debt, delinquency, and over-indebtedness: understand the difference Indebted When someone takes on a financial commitment to be paid in the future. Delinquent When a person is in arrears or fails to pay installments or financial commitments previously assumed. were renegotiated - 1.7 million in March, and 2.3 million in November. The BCB conducted these campaigns in partnership with Febraban, the National Consumer Secretariat (Senacon), and consumer protection entities (Procons) spread across the country. Whereas such campaigns are indispensable, the BCB reminds the public that guidance to help citizens who want to renegotiate their debts is available permanently. An example is the e-book "How to Get Out of Debt", available on Febraban's website, which lists steps for resolving financial issues. Over-indebted When the level of indebtedness reaches a point where it affects the ability to meet basic needs such as food and housing. It is important to highlight that over-indebted citizens have the right to a multi-creditor renegotiation of their debts, with all creditors simultaneously, enabling more appropriate agreements than bilateral negotiations with each bank separately. Therefore, citizens who may be over-indebted are advised to seek specialized help from consumer protection and defense agencies, whose links are available on the campaign page, instead of negotiating their debts through such campaigns. 97
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