Retail Banking Performance Update

Glossary - Acronyms ALCO: Assets and Liabilities Committee AT1: Additional Tier 1 AuM: Assets under Management BFG: Deposit Guarantee Fund in Poland bn: Billion Bps: basis points CET1: Common equity tier 1 CIB: Corporate & Investment Bank COR: Cost of credit / cost of risk Covid-19: Coronavirus Disease 19 DGF: Deposit guarantee fund HQLA: High quality liquid asset FL: Fully-loaded FX: Foreign exchange EPS: Earning per share ESG: Environmental, social and governance FY: Full year HTC&S: Held to collect and sell IFRS 9: International Financial Reporting Standard 9, regarding financial instruments LLPs: Loan-loss provisions M/LT: Medium- and long-term MKS: Market share mn: million MREL: Minimum requirement for eligible liabilities NII: Net interest income NIM: Net interest margin NPL: Non-performing loans NPS: Net promoter score PBT: Profit before tax P&L: Profit and loss POS: Point of Sale Pp: percentage points PPP: Pre-provision profit QoQ: Quarter-on-Quarter Repos: Repurchase agreements RoRWA: Return on risk-weighted assets ROTE: Return on tangible equity RWA: Risk-weighted assets SAM: Santander Asset Management SBNA: Santander Bank NA SCIB: Santander Corporate & Investment Banking SC USA: Santander Consumer USA SME: Small and Medium Enterprises SRF: Single Resolution Fund ST: Short term T1/T2: Tier 1/Tier 2 TLAC: Total loss absorbing capacity TNAV: Tangible net asset value UX: User experience YoY: Year-on-Year YTD: Year to date WM&I: Wealth Management & Insurance Santander 71

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