Strategic Growth and Financial Position Update
Operating model meets local needs with global scale.
Our Value Creating Operating Model
Consumer
insights
Product
Design
Manu-
facturing
Distribution
Solution
Expertise
Customer
Service
Research drives
consumer and
market insights
Local design
team deliver
contemporary
Australian styles
Local R&D
ensures
products excel
and exceed
Australian
standards
~500 patents
and 1,000
registered
designs support
IP protection
Collaborative,
exclusive
relationships
with specialist
expertise in
R&D, quality
assurance,
innovation,
design, vitreous
china, plastics,
production, taps
& locksmithing
17 GWA people
in China to
maintain
standards
Extensive
coverage of
merchant
channel
National
Distribution
Centre network
Significant scale
and expert
salesforce
~1,100
deliveries per
day
Ability to add
value to
customers
through:
Service
solutions
Product and
category
knowledge
Quality
products easy
to install
Market-leading
product support
Commitment to
after sales
service (66 FTES
in team fielding
2,200 calls per
day)
G
GWA
Group Limited
inspire
Caroma
CLARK
dorf
ENTER WITH STYLE
Gainsborough
API
Locksmiths
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