BBVA Bancomer/2018 Annual Report
Financial Health (CheckUp)
A Bmóvil feature that allows users to analyze their financial health. The Bank is currently working
to make "Why Health" tips and explanations part of the BBVA app to advise customers on how
to improve their financial health by using credit products, savings solutions, investments and
insurance to overcome possible liquidity or debt problems.
The customer can view the following four statements to obtain a clearer overview of their finances:
New apps launched in 2018
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Global Home Experience
A tool that helps customers search for a house in their chosen
area with two search options: using a map or by entering a specific
address.
♡
S.O.S.
Excelent
Healthy
Stable
Critical
In 2018 the CheckUp feature
feature was consulted 4.8 million times and
since its launch it has been
viewed over 8 million times.
Digital Mortgage
App available through Bcom whereby customers can obtain quotes, calculate their credit capacity
and get a credit certificate for their mortgage.
The Bank is working on the new Global Home Experience solution with Valora, to provide a price
estimate for the house the customer is looking to purchase.
A total of 822 digital mortgages
were arranged in 2018.
49
BBVA Bancomer
Link Card
(452 3100 0000
VISA
D
S.O.S. app Seguros Bancomer
A new feature that lets customers arrange care insurance through
the mobile banking app in under three minutes.
Al Chatbot
In 2018, the Bank implemented its virtual assistant using artificial
intelligence (AI). BBVA Bancomer is the first bank in Mexico to
embrace Al through WhatsApp. The assistant makes it easier
for customers and users to interact with the Bank by answering
questions regarding branch location, resolving doubts about account
opening and offering suggestions on how best to use the Bank's
digital solutions.
Tel: +52 155 5226 2663
Link Card
An account designed for young people under the age of 18. Features
include BBVA Send, making it easy for the parents to send money.
BBVA Bancomer/2018 Annual ReportView entire presentation