BBVA Bancomer/2018 Annual Report

Stakeholders and channels of dialog GRI 102-40, 102-41, 102-42, 102-43, 102-44 and 102-47 Stakeholders BBVA Bancomer has identified its stakeholders in accordance with the AA1000 Stakeholder Engagement Standard(2): Inclusiveness Materiality Responsiveness BBVA Bancomer works constantly with the following stakeholders: Stakeholder sto 0000 Dialog channel Annual General Meeting Shareholders Annual report Quarterly Financial Information Area responsible Investor information (https://www.bancomer. com/nuestrom/informacion- inversionistas.jsp) Frequency Wholesale and Investment Business Development Daily Commercial Network Weekly Monthly Quarterly • Talent & Culture • Corporate responsibility and reputation Annual Every two years Purchasing Periodic Customers Employees Suppliers Regulators Branches I Línea Bancomer (https://www.bancomer.com/personas/linea-bancomer.jsp) I Website (www.bancomer.com) Press channels (newspapers, magazines, flyers, direct mails, TV and radio, and others) Satisfaction survey ■Social media Opinion studies I We are BBVA Bancomer I Email (employee whistle-blower channel) Work Climate Survey Internal reputation study I Adquira website (www.suppliers.bbva.com) I Grievances and suggestions mailbox ([email protected]) E-mail address Satisfaction survey Committees TD Support Meetings Messages Banking • Risks Company BBVA Bancomer Foundation website www.fundacionbbvabancomer.org Social media Opinion studies 35 55 • Talent & Culture Corporate responsibility and reputation Compliance BBVA Bancomer Foundation Quality Corporate responsibility and reputation 2 See glosary. For further information on the stakeholder selection process, please see Bancomer's Annual Report for 2009 and the 2010 Annual Report. BBVA Bancomer/2018 Annual Report

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