Q4 & FY 2021 Financial Summary slide image

Q4 & FY 2021 Financial Summary

SFR Operational Update Operational turnaround supported residential revenue growth Improvements in customer experience + Better technical service operations + Ongoing infrastructure investment For footnotes see slide 22 10 10 2021 vs. 2017: Fixed & Mobile Churn -30% Incoming technical calls -30% Fibre subscriber base penetration +20ppts Addressable fibre footprint >X2 Well positioned for ongoing growth in 2022 and mid-term Subscriber growth, lower churn, higher convergence āœ“ Fixed and mobile subscriber growth in 2019, 2020 and 2021 with lower churn across all products Greater fixed-mobile convergence, supported by media offers Digitalization to drive better experience and improved returns Scaling of service revenue into cash flow Proprietary infrastructure with attractive owner economics Massive expansion in total FTTH footprint, accelerating fibre penetration āœ“ XpFibre: the leading alternative FTTH platform in France Only 2.6 million residential customers still on ADSL network SFR: best 4G connection in 2021 (nPerf 2021 awards) SFR: #1 highest number of technically operational sites on 3.5 GHz as of Dec-2021 (L'Observatoire de l'ANFR) SFR a altice
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