Q4 & FY 2021 Financial Summary
SFR Operational Update
Operational turnaround supported residential revenue growth
Improvements in customer experience
+
Better technical service operations
+
Ongoing infrastructure investment
For footnotes see slide 22
10
10
2021 vs. 2017:
Fixed & Mobile
Churn
-30%
Incoming
technical calls
-30%
Fibre subscriber
base penetration
+20ppts
Addressable
fibre footprint
>X2
Well positioned for ongoing growth in 2022 and mid-term
Subscriber growth, lower churn, higher convergence
ā
Fixed and mobile subscriber growth in 2019, 2020 and 2021
with lower churn across all products
Greater fixed-mobile convergence, supported by media offers
Digitalization to drive better experience and improved returns
Scaling of service revenue into cash flow
Proprietary infrastructure with attractive owner economics
Massive expansion in total FTTH footprint, accelerating
fibre penetration
ā
XpFibre: the leading alternative FTTH platform in France
Only 2.6 million residential customers still on ADSL network
SFR: best 4G connection in 2021 (nPerf 2021 awards)
SFR: #1 highest number of technically operational sites on
3.5 GHz as of Dec-2021 (L'Observatoire de l'ANFR)
SFR a
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