Investor Presentaiton

Customer Satisfaction (%) Merged group is positioned to be a clear service and community leader Customer satisfaction (1) 100% Big Four 88% 79% 80% 74% 69% 68% 65% 60% 40% 20% 0% BEN BOQ ANZ WBC NAB CBA (1) Source: Roy Morgan customer satisfaction survey released March 2007 Bank of Queensland Clear joint leadership on customer satisfaction Recent new advocacy research confirms BOQ and BEN'S customer satisfaction leadership 8

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