Investor Presentaiton
CUSTOMER REMEDIATION
CUSTOMER REMEDIATION
CONTINUING OPERATIONS
PRE TAX $m
1.
485
119
352
29
86
254
CUMULATIVE CUSTOMER REMEDIATION
CONTINUING & DISCONTINUED OPERATIONS
POST TAX $m
Balance Sheet¹
$886m provisions on Balance Sheet at Sep-21 ($1,003m at Mar-21)
1,814
1,700
1,591
432
1,401
431
430
1,216
428
334
110
100
62
22
67
156
19
42
13
84
166
337
161
32
129
30
56
22
38
18
36
138
92
71
22
657
1,382
1,269
534
180
1,161
127
973
882
93
157
477
112
407
40
35
36
1H18
2H18
1H19
2H19
1H20
2H20
1H21
2H21
1H17
2H17
1H18
2H18
1H19
2H19
1H20
2H20
1H21
2H21
Net Interest Income
Other Operating Income
Expenses
Discontinued (Wealth businesses)
Includes provisions for expected refunds to customers, remediation project costs and related customer and regulatory claims, penalties and litigation outcomes
Continuing operations
ANZ
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