Investor Presentaiton

CUSTOMER FOCUS FY16 PRIORITY SEGMENT NET PROMOTER SCORE¹² -4 CONTINUING TO ADDRESS CUSTOMER PAIN POINTS Over 100 pain point fixes delivered during FY15 and FY16, including: -8 -12 -16 -20 -14 -15 -16 -21 -24 Sep 13 Mar 14 Sep 14 Mar 15 Sep 15 Mar 16 Sep 16 NAB Peer 1 Peer 2 -Peer 3 32 • • • Business fundamentals package - multiple products under a single fee 31,000 customers positively impacted Disputed transaction process ➤ 480,000 customers positively impacted Support for overseas customers 30,000 customers positively impacted Reduced Account Signatory requirements ➤ 750,000 customers positively impacted (1) Net PromoterⓇ and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld (2) Priority segments Net Promoter Score (NPS) is a simple average of the NPS scores of five priority segments: Mortgage Customers, Debt Free, Micro Business (<$1m), Small Business ($1m-<$5m) and Medium Business ($5m-<$50m). The Priority Segments NPS data is based on six month moving averages from Roy Morgan Research and DBM BFSM Research National Australia Bank GROUP CASH EARNINGS RECONCILIATION TO STATUTORY NET PROFIT • . NAB uses cash earnings (rather than statutory net profit attributable to owners of NAB) for its internal management reporting purposes and considers it a better reflection of the Group's underlying performance. Accordingly, information is presented on a cash earnings basis unless otherwise stated Cash earnings is not a statutory financial measure and is not presented in accordance with Australian Accounting Standards nor audited or reviewed in accordance with Australian Auditing Standards. Cash earnings is calculated by excluding discontinued operations and certain other items which are included within the statutory net profit attributable to owners of NAB. These non-cash earning items, and a reconciliation to statutory net profit attributable to owners of NAB, are presented in the table below. Prior period non-cash earnings have been restated to exclude discontinued operations • The definition of cash earnings, a discussion of non-cash earnings items and a full reconciliation of the cash earnings to statutory net profit attributable to owners of NAB is set out on page 2 of the 2016 Full Year Results Announcement. Section 5 of the 2016 Full Year Result Announcement sets out the Consolidated Income Statement of the Group. The Group's financial statements, prepared in accordance with the Corporations Act 2001 (Cth) and Australian Accounting Standards and audited in accordance with Australian Auditing Standards, will be released on 13 November in NAB's 2016 Financial Report Cash earnings Non-cash earnings items (after tax) FY16 ($m) FY16 v FY15 6,483 4.2% 2H16 ($m) 2H16 vs 1H16 3,263 1.3% Distributions 124 (29.1%) 60 (6.3%) Treasury Shares Fair value and hedge ineffectiveness 61 large (1) large (126) large (66) (10.0%) Life insurance 20% share of profit (39) (5.4%) (17) 22.7% Amortisation of acquired intangible assets (83) (3.8%) (43) (7.5%) Net profit from continuing operations 6,420 (5.6%) 3,196 (0.9%) Net (loss) after tax from discontinued operations (6,068) large (1,102) 77.8% Statutory net profit attributable to owners of NAB 352 (94.4%) 2,094 large 33 National Australia Bank

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