Investor Presentaiton

COVID-19 Response Our Customers Supporting our individual customers in-branch, by phone, and on-line. • Lower interest rates and fee waivers provided on many products • ~90% of branches open globally • • Processed >600,000 CERB and >55,000 CEBA requests Launched priority services for front-line healthcare workers and seniors Residential Mortgages Financial Relief Measures for Customers Canada # Customer Amount Accounts ('000s) Outstanding ($B) International # Customer Accounts ('000s) Amount Outstanding ($B) 134 $38.0 94 $9.7 Personal Loans 164 $5.5 1,066 $6.7 • Credit Cards 73 $0.4 1,499 $3.4 Commercial & Small 10 $16.7 2 $11.1 Business Total $60.6 $30.9 381 2,661 Supporting our business customers by providing liquidity, extending credit and arranging financing: . • > $25 billion of loan financing provided to support corporate customers and their employees > $250 billion in capital markets financing arranged for customers Our Employees Protecting and supporting our employees while they serve our customers: • Business continuity planning invoked in late February >80% of employees working remotely (ex. branches). Balance of employees in low density/safety-enhanced workspace Increased pay to support employees. Added safety measures in branches and laptops for working remotely Deployed medical, mental health, and wellness support for employees Our Communities Supporting our communities to manage through COVID-19 and beyond: • Committed $15 million to support COVID-19 response efforts by local charities o Partnered with the Canadian Medical Association (CMA) and MD Financial to commit $4.6 million to support physicians during the COVID-19 pandemic. o Partnered with CMA in contributing to the Code Life Ventilator Challenge Provided financial grants to academic partners working on scalable healthcare innovations 13

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