H1'23 Highlights
backed by consistent execution of One Transformation and value added
from our Global and Network businesses
Execution YTD
Efficiency
FY'22
45.8%
.
One Transformation
-85 bps
Product simplification: 362 fewer
products, -5% YTD
⚫ Digital self-service model:
-17% use contact centres YTD
• In US, c. $70 mn efficiencies
captured YTD in Consumer and
Commercial
•
Global & network
businesses
-43 bps
Multilatinas / Multieuropeans:
+70% revenue growth YTD
• WM&I: new global alternative asset
manager, €2bn commitments
Auto: expansion of agreements
with OEMS, +c.$4bn volume p.a.
•
Global Tech
capabilities & others
H123
44.2%
-36 bps
Global approach to technology: c.
€80 mn efficiencies YTD
Gravity (back-end) efficiencies
Global vendor agreements
IT&Ops shared-services
Reminder from
Investor Day
Efficiency
45.8%
FY'22
Santander
H1'23 or latest available data
200-250 bps
100-150 bps
50-75 bps
c. 42%
2025 target
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