Georgia's Economic Outlook 2020

RETAIL BANKING | MULTICHANNEL PERFORMANCE NUMBER OF TRANSACTIONS '000 1Q18 1Q19 1Q20 +71% 22,612 x4.4 16,530 13,207 38 -11% 26,751 25,835 22,934 12,454 +25% +1% 6,698 3,220 2,714 2,730 2,818 -26% 7,445 6,518 5,973 1,421 1,487 1,107 Tellers Mobile banking Internet banking POS terminals ATMs Express Pay terminals Information on this slide depicts the usage of channels by individual customers

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