3Q 2020 Investor Presentation
مصرف الراجحي
Placing customer relationships at the heart of ARB
We achieved our target of becoming the most recommended bank in KSA
#7
ARB NPS-Score in KSA
Al Rajhi Bank
#1
NPS-Score
14
21
34
42
43
47
49
49
58
60
62
55%
50%
60% 65% 66% 68% 69% 69%
72% 73% 74%
4%
21%
14%
41%
12%
11% 11% 10%
29% 26% 23% 23% 21% 21%
10%
14% 14% 14%
20%
14%
13%
12%
2015
2016
2017
2018
Q1'19
Q2'19 Q3'19
Q4'19 Q1'20
Q2' 20
Q3' 20
Base
3,554
4,587
31,058
23,788
4,023
3,319
5,138
8,041
1,237
1,325
We ask customers:
Based on your experience with your main bank, how likely are you to
recommend it to a friend, relative or colleague, on a scale from 0 to 10?
Al Rajhi Bank
The Blue Chip Islamic Bank
50
0
1
2
3
4
5
6
7
8
9
10
Detractors
Passives Promoters
3Q 2020 Investor PresentationView entire presentation