2020 Results Announcement

NPE ratio increases to 5.7% 6.3% 4.4% €5.0bn €3.5bn NPE movements €0.4bn €0.6bn . 5.7% €4.5bn Dec 18 Dec 19 Definition of Default Net Inflows Dec 20 NPE ratio NPEs by portfolio Dec 20 Coverage Ratio 26% Mortgages (Ireland) €1.5bn €1.5bn Non-property SME €0.9bn 88% and corporate €1.1bn Property and €0.6bn 54% construction €1.1bn Mortgages €0.5bn 13% (UK) €0.7bn Consumer €0.1bn (Ireland & UK) €0.1bn 1 See slide 39 2 See slide 46 Dec 19 Dec 20 Bank of Ireland 2020 Results Announcement • • Non-performing exposures • • NPES increased by €1.0bn and NPE ratio increased from 4.4% in 2019 to 5.7% in 2020 Broadly stable NPES in H2; government fiscal measures supportive Implementation of new Definition of Default regulatory framework increased NPEs by €0.6bn €0.4bn net inflows primarily from credit migration in property and construction portfolios Payment breaks; c.4k forbearance measures requested compared to initial c.100k payment breaks granted¹ No NPE transactions completed in 2020 due to market conditions Group NPE coverage ratio increased by 13% to 50% at Dec 2020 Proven track record of working with customers to implement sustainable solutions; significantly below industry average for arrears management² 27 27 Bank of Ireland

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