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C.H. Robinson Profitable Growth Strategy

→ Scalable Operating Model OUTCOMES Decouple volume and headcount growth Protect and grow share DESIGN SCALABLE SOLUTIONS Scalable Digital Processes Path to lowest cost operator/execution 16 ©2023 C.H. Robinson Worldwide, Inc. All rights reserved. Customer Experience + Carrier Experience Achieve profitable growth at scale Optimized AGP and Volume at Enterprise Level (Yield Management) • • . • Scalable Operating Model DRIVEN BY... Cross functionally aligned change Process re-engineering Talent and compensation alignment Technology and science investment priorities C.H. ROBINSON

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