Investor Presentation Fourth Quarter 2020 slide image

Investor Presentation Fourth Quarter 2020

Credit Quality - Canadian Consumer Reported Net Write-Offs Canadian Residential Mortgages Canadian Credit Cards Personal Lending Total Net write-offs were down YoY & QoQ Q4/19 Q3/20 Q4/20 Net Write-off Ratio 0.01% 0.01% 0.01% 0.30% 3.20% 1.84% 1.76% 0.86% 0.74% 0.51% 0.30% 0.20% 0.16% 196 0.20% 0.16% 128 The low level of write-offs was due to assistance offered to clients from our payment deferral programs and from government support, as well as changes in clients spending and payment behaviours. Q4/19 Q3/20 Also due to lower insolvencies, which were in line with the national Canadian trend, as a result of limited consumer filing channels. Net Write-offs ($MM) 105 Q4/20 -Net Write-off Ratio 90+ Days Delinquency Rates Q4/19 Q3/20 Q4/20 Balances ($B; spot) Canadian Residential Mortgages 0.28% 0.36% 0.29% 253 255 260 Uninsured Insured 0.22% 0.34% 0.28% 13 11 11 0.41% 0.43% 0.33% 39 37 37 Canadian Credit Cards 0.76% 0.43% 1.12% 66 65 67 Personal Lending 0.37% 0.38% 0.32% Total 0.33% 0.40% 0.34% 135 142 145 90+ Days Delinquency rates up YoY & down QoQ • Increase in credit cards driven by some customers who exited the client relief program and continue to have financial difficulties Decrease in mortgages driven by non-deferral customers making payments reflective of an improved environment and collection actions. CIBC Q4/19 Q3/20 Q4/20 ■ Uninsured Mortgages ■ Insured Mortgages ■ Personal Lending ■ Cards Fourth Quarter, 2020 23
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