New Business Organisation

BNP PARIBAS Get Closer to the Client Anytime : the Integrated Multi-Channel System From a bank with multiple forms of access... to an integrated multi-channel banking BNL Grupp BNP PARIBAS Branch network ATM Internet Mobile Phone Internet Customer Relations Center CRC Telephone ? reception services Call centres A virtuous circle Profitability Loyalty Branches Inter- active Voice Servers Specialised after-sales services Contact + Service = Sales Satisfaction Leveraging BNP Paribas know-how and skills Retail Banking in Italy 65 59

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