Credit Investor Presentation 2020/21

|<<<< ph my 25 20 15 10 5 0 2015/16 Operational transformation: Water Interruptions to water supply 2016/17 • • 39% reduction in supply interruptions over AMP6 Focus on 3Rs: Response Restoration Repair • ICC support • Growing fleet of ASVs 2017/18 2018/19 2019/20 ■UU performance -Industry average performance 69% reduction in significant water quality events (Cat 3 or greater) over AMP6 £180m resilience investment in AMP6 West Cumbria project delivered early providing environmental benefit United Utilities • Credit Investor presentation . 30

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