Sinch Mergers and Acquisitions Presentation Deck
Continuous learning for higher performance
User messages
30.250
Not understood
3.025
ā
ā
All users
7.175
Session start
100%
17,7% Introduction
41,1% Book train ticket
11,5% Lost item
7,4% Departure times
17,7% Contact
5,3% Thalys
4,9% Discounts
2,1%
Not understood
7%
100%
12,5%
17,6%
5,3%
4,5%
2,2%
1,9%
7,1%
Arrival time
Arrival location
Departure time
First or second class
Departure time
Transfer To Human
Not understood
9,5%
4,2%
3,2%
0,5%
0,2%
Departure time
Departure location
Arrival location
Transfer To Human
Not understood
Visual flow metrics illustrate how user cohorts navigate through the bot.
Multi-lingual design for lower total cost of ownership:
Supporting e.g. five languages within one bot means flow design is
reused and effort to train NLU is reduced by 75-80%.
3,1% Confirmation
0,2% Departure time
Bot dialog name
Departure time
Intent
Time input
% of all user messages
82,5%
Number of messages
817
% dropoff
80%
% unhappy user messages
8 60%
% neutral user messages
8 38%
% happy user messages
8 12%
Start from here
8 See conversations
X
Chatlayer.ai
11View entire presentation