Investor Briefing - FY & Q4 2019

KENYA TANZANIA RWANDA MAURITIUS 5-YEAR STRATEGIC OBJECTIVES Strategic objective: Sustainable growth through leveraging technology, a strong staff base and customer focused business development. i&MBank IPLC FOUNDATION Business Growth Revenue Diversification GROWTH PILLARS Optimizing Channels Leverage on group synergy Referral maximization of customer operating in EAC region Attract, develop, nurture and retain the right talent • Continuous specific staff training Expand leadership training I&M Rwanda - Investor Briefing - FY & Q4 2019 Operational Excellence A Adopt an integrated, secure and for purpose IT platform Digitalisation. . Roll out of Finacle 10 1999

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