Guidelines for the Development of the Russian Financial Market

Bank of Russia FINANCIAL SECTOR OVERVIEW The Central Bank of the Russian Federation CONSUMER PROTECTION Financial consumer and investor protection as one of priorities for 2016-2018 KEY FINANCIAL CONSUMER PROTECTION WORKSTREAMS •••• Consumer and investor complaints handling 3 Differentiation of consumer protection requirements Conduct supervision model Setting requirements for financial organizations in order to improve consumer and investor protection Dispute resolution (ombudsman) ווין Financial awareness improvement Disclosure requirements for consumers and investors Disclosure requirements for information on risks 47 17

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