Going Deeper, Casting Wider: Financial Outcomes

Accruing Benefits of Business4.0™ TCS INVESTOR RELATIONS Partnering with DAMEN to Reinforce its Reputation as a Maritime Innovation Pioneer Demen, the Netherlands headquartered international shipyard group, he built a putation for Istening closely to its customers and innovating across its range of ships, yachts and other vessels In the Business 4.0 ea. Damen wanted to tie its product innovation to the nest leve As Deman's innovation partner on this journey TCS used its Bringing Liw to Things to framework to envision an integrated Connected vessel Platform that uses lot.cloud.edge computing and adenced analytic to male Demen's ships smarter and more connected with improved safety, blity and effoeng and with which Damen can launch newer services and even new business modes. The platform collects 700 da points from the nearly 10,000 son in wach ship giving Deen compl visibility into each vessel's fuel levels fresh water.olt engine perfomance speed rpm, hiel consumption and The new platform has enabled the launch of value-added services such as fleet management and predictive maintenance helping customers reduce hel consumption by 12% utation It also was co-vation with matinecoystem parts supple insurers and port authorities to curate a more holistic customer experience and potentally offer shipping at a service Parting with TCS for its growth and transformation has helped Daman cerade its transformation fre on from baing a shipbuilder to a maritime solutions provider create new revenue stream, boost profitability and wforce its poutin at an innovation pioner in the maritime industry "Damen is at the forefront of digital innovation in the maritime industry, using new technologies for remote monising and eventually to build autonomous vessels We selected TCS as our strategic partner because of how well their innovation philosophy is aligned with ours, and for their experience in successfully executing large. complex programs elsewhere Their digital expertice, creative ideas and intellectual property have helped us scale and speed up our business transformation journey Amout Damen CEO, Damen Shipyards Enabling Woolworths' Teams to Deliver Superior In-Store Customer Experiences Woolworths Australia's leped supermark building a Customer 1st brand, teem and culture as its foremost strategic priority in this regard, they launched a store transformation program that aimed to empower store team members with date and automate many routine beck-office tasks, freeing up time for customer engagement to improve the customer experience TCS the stripartner in this program, worked in close collaboration with Woolworths to help build a fully integrated, device-agnostic, centralized platform to enable this vision of a connected store and empowered store The platform allows store team members to orchestrate selected operations through mobile RF devices by digitizing their day to day by routines E provides in es intelligence in the form of a 360-degree view of the store inventory, real-time stock adjustments, efficient management of store delivers and stock-telos, enhancing productivity and to end and uhmately providing a better customer experience tsintuve user interface has allowed for quick, unive acceptance by the 90000+ store users, with minimal training using targeted implementation automation tools, the solution was successfully deployed across 3000+ stores across 7 different brands within just 6 months TCS Annual Repo 2019-20 in the nest phase of the dore transformation journey TCS is working with Woolworths and the partners to prot innovations such as robotics and computer vision to monitor safety and inventory temperature monitoring through lo and a host of other technology led innovations Our store wartomation program is part of the various investments we have made in achieving the Group's strategy to unable corisissently good customer and to a prices TCS has been a critical partner in this journey They have demonstrated deep contextual knowledge of our business and come up with out of the box ideas to address some of our techncingy chalongs ed opportunities. They a key to uning that our system smoothly, and go above and beyond for our busines We have awarded TCS Partner of the Year besed on their delivery and passion to provide etmordinary service and support John Hunt Cin Woolworth Group Helping M&G Innovate and Reimagine Customer Engagement Today's customers have higher expectations of the erience and the service they get from their imestment provider However, comples, legacy if landscap and fragmented customer data can constrain the ability to innovate and meet those expectations Taking that challenge head on, M&G pic entered into a 10-year strategic partnership with TCS to transform Its heritage UK life and pensions business by building a simpler customer focused operating model, which is digitally enabled, allowing it to pond quicker and wer to its catam TCS approach working in partnership with H&G pic. entailed mdically simplifying the IT landscape reimagining customer engagement, redesigning operations for greater resilience and providing end-to-end policy administration services using the TCS BFSI Platform for Life and Pensions, powered by TCS BANCS in just 15 months, TCS onboarded 1.4 million customers and their policies, delivered a new cutomer experience solution, CRM and complaint management solutions, and an online bond daim platfo The unified customer data and analytics on the new platform have enabled a more holistic approach to enhancing the customer experience, focused on the end-to-end customer journey and not just individual transactions. The new digital bond daim service has reduced customers wot time for cash withdraw by almost 80% Digitization has reduced claim processing time by 35%. All this has resulted in some early poldi ve impacts on the Net Promoter Score as well For more than 170 years, MG has delivered good outcomes for savings and investment customers through product innovmion and high-standard service. Our stmtegic partnership with TCS is an essential element of our ongoing work to create a digitally enabled MiG so that we can maintain this great track recond. The primary focus has been on our Heritage business to transform dhe customer experience for our 5 million Prudential policybolders in the UK. We have worked together to build a new digital MyPre platform, transfomed our option to be focused on the end-to-end customer journey and migested our most complex administration system, SALAS, to the industry leading TCS BONCS" plotform. Levers ging the TCS innovation network and sparience. we have achieved a lot together. We look forward to continuing to work and leam together, As we continue to meet the needs of customer and their advisers, and as we seek to exceed their expectations on service John Foley CEO, M&G pic Powering Vitality UK's Ambition to be an Insurance Brand that is Positively Different Traditionally, saling health insurance does not offer too many opportunibes for customer engagement Post purchase the interaction is usually limited to claims processing. And yet. one insurer has built on innovative purpose-driven busines model that is helping build deep relations support people in living heather lives and become a beloved consumer brand Vitality, the wholly owned subsidiary of South African plant Discovery is a poster child of the immensely success shared velve business model it engages with policyholders continually to incentivize preventive behaviors that promote wels, and in the proove, reduces conds and builds positive relationships between the business and its VitalityHeath actively promote the adoption of healthy ifestyle by its members, incentivining them to undertake regler activity through agenous rewards program that is redeemable ascunded part wayne 1CS he been its innowtion partner in this transformation journey helping build the enabling technology layer for this wellness-oriented insurance ecosystem TCS consolidad and simplified its technology stack, n dk, modomized its policy administration system and integrated it with the Vitality rewards platform. A customer portal makes individuals aware of their risk factors and ways to improw their health, track their reward points and w redeem them. The and y provides a unified customer view across customer relationship cilent onboarding, and policy servicing Vitality's innovative model has resulted in deeper member engagement driving revenue and profit New business revenue grew 15%, and operating profit grew 22% in 2019 Best of all, it is also well on its way to realize its ambition to be an inturnce brand that consumers will love in five short years, Vitality is among the top 5 market leaders in me UK and enjoys a 50% prompted brand awareness "The Vitality Shared Value model is based on the concept of interventions that will inspire behavioral change among our members- benefiting the person, us as the insurer and also wider society Technology is a critical atrategic enabler in our model. Partnering with TCS significantly accelerated our transformation journey, helping us lunch newer innovations faster, while delivering a consistent, integrated experience to our members." Kris Tokarzewsid cno, Vitality UK TCS Annual Report 2019-20 10 | https://on.tcs.com/Annual-Report-2020 tcs TATA CONSULTANCY SERVICES