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Investor Presentaiton

Key Growth Driver 5 - Multiple financial services offerings Drives significant footfall to stores Consumer credit products¹ Initial Monthly Payment Payments • • Hire purchase Financial services (over 66,500 transactions per month 2) Consumer protection plans 66% of retail sales2 136,421 accounts³ Utilities payments (Bill Pay) Over 100 years experience Remittances (Western Union) Unique Singer processes1 Mobile phone re-loads (Grameen Phone) • Low credit default rates 1 • 94% of receivables in advance1 Mobile Money (Bkash) Note: 1. Details of credit granting, monitoring and collection processes are provided in Appendix 3, with details of receivables performance in Appendix 4 2. For the 12 months ended 31 December 2018 3. As at 31 December 2018 12 S
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