Investor Presentaiton

Community Rede D' Or São Luiz has important communication channels for the engagement with internal and external stakeholders, with the purpose of creating and maintaining a transparent relationship, in line with its principles and values. The main stakeholders are: Stakeholders Communication tool Meetings Committees and Executive Board Meetings (REDIR) OUR VALUE CREATION | Social and relationship capital Frequency Stakeholders Communication tool Frequency Annual/ Upon demand Weekly Quarterly D'Or Institute for Research and Education Permanent Researchers Financial information Shareholders Reports Quarterly/By-monthly Continuous Satisfaction Survey Daily Website Contact Us Permanent Social Media Ombudsman Customers/ Patients Media campaigns Information leaflets Newsletters Spotify Channel Newsletters Permanent Permanent Seasonal Occasional Occasional Occasional Occasional - Website Physician's portal Permanent Rede D' Or São Luiz Scientific Events Occasional Physicians Participation in seminars and congresses Occasional Breakfast with the Management Painel Vida - Bulletin Board Monthly Weekly .... Community/ Society Website Contact Us Occasional Social Media - Facebook, Instagram and Twitter Monthly Ethics Channel Weekly Sponsorship of social projects Daily or Weekly Ombudsman Occasional Sustainability Report Annual Suppliers Ombudsman Channel for conduct-related concerns - Website Contact Us & Press Office Press Press Releases Permanent Permanent Permanent Occasional RH Informa (Newsletter) - WhatsApp text chain for managers (divided by unit) Daily or Weekly Employees - Digital HR App Internal Campaigns Sustainability on focus Ethics Channel 161 REDE D'OR SÃO LUIZ | Annual Sustainability Report 2021 Occasional Monthly Permanent 162

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