Investor Presentaiton
Business continuity supported by effective digital solutions
98% of all customer touch points in Q1 are digital
The Bank operates in accordance with its business continuity plan implemented at the end of February, aimed to ensure business continuity
and to safeguard the welfare of customers and employees. The Bank's security committee has in recent weeks met on a daily to semi-daily
basis
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Arion Bank services
All branches closed 25 March - will reopen on 12 May
Around 80% of employees worked from home until 4 May when 40-45%
returned
Increase in in-bound calls dramatic in Q1
The Bank's overall operations are performing well
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Support from digital solutions
40% increase in digital channels since branches closed
Automatic credit decisions 45% of all retail decisions (personal loans,
overdraft application and credit card limits)
95% of all credit appraisals done digitally in Q1
Solutions for individual customers
Mortgage holiday: Customers allowed to take payment holidays
for up to three months to help them deal with any potential difficulties
Short term consumer loans
Distributing credit-card balance due over a number of months
Solutions for corporate customers
Payment holiday for companies meeting certain criteria, in line
with an agreement signed by all relevant financial institutions in
Iceland and
Credit lines extended and increased
New lending to companies meeting certain criteria with government
guarantee (in development)
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