Investor Presentaiton
Australia
Medium term performance driven by new product development, driving
digital & improving customer experience
CUSTOMER
FOCUS AREAS
Ongoing focus on DIFOTIS continues to lift NPS
Building out digitally based omni-channel solutions providing customers choice in how they transact
with us, attracting and retaining customers
Continued investment in new product development that solve customer problems, i.e. higher margin
Laminex Surround TM, Fletcher Insulation Firmasoft™
Laminex approaching double digit EBIT margins as we continue to drive performance in digital,
decorative categories, backed by a strong vitality index
Stramit's performance is growing at pace as we execute strategies in margin accretive categories, i.e.
sheds & doors producing higher margin products
Tradelink is underperforming and now driving price beyond original plans in light of increasing costs of
doing business. Having doubled NPS, the ability to recover price is an opportunity and is now
accelerating
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