Credit Investor Presentation 2020/21

Operational transformation: Wastewater Leading performance on Wastewater Environmental Performance Assessment Performance Rating 2014 2015 2016 2017 2018 2019 Anglian 3 3 3 3 3 2 Northumbrian Water 3 3 2 2 4 2 Severn Trent Water 3 St 4 3 4 3 4 Southern Water 2 3 3 3 2 1 South West Water 2 1 Thames Water 3 22 3 2 2 2 2 United Utilities 3 4 3 4 3 3 3 3 Wessex Water 3 4 4 3 4 Yorkshire Water 3 3 3 2 3 Leading performer on reducing pollution On track for 4* industry leading status for 2020 performance United Utilities • Credit Investor presentation • 31

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