ZTO Express Financial Overview

3 Superior Scale & Reach (Cont'd) Our Multi-Functional Last-Mile Posts Self Pick-Up and Drop-Off Delivering and Receiving Packages Customer Service Process Packages for Storage Retail Space Store Couriers for Fees 心 Note: 2-A E-S Z中通快递 ZTO EXPRESS Strategic Importance of Last-Mile Presence Solution to increasing delivery cost due to volume surge Alternative to door-to-door pickup and delivery Competitive Financing Support Operating Software ◉ 量 91 Mobile Merchandise Applications Sourcing We support our network partners in multiple ways to invest early and secure last-mile physical presence Early-Mover in establishing last-mile posts in strategic locations with customer access Retail Training Largest Service Provider among logistic players in China Enhance customer reach and connectivity "Express+" opportunities to create additional income ~110,000 posts as of 3Q2023 Covering All provinces¹ and ~300 cities Maintain and improve network profitability and stability 1. Not including Hong Kong, Macau and Taiwan 15

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