Investor Presentaiton

Principle 1 Principle 2 Principles for Responsible Banking continued Reporting and self-assessment requirements Principle 3 Principle 4 Principle 5 Principle 6 High-level summary of bank's response (limited assurance required for responses to highlighted items) References Links to bank's full response/ relevant information Principle 3: Clients and Customers We will work responsibly with our clients and our customers to encourage sustainable practices and enable economic activities that create shared prosperity for current and future generations. 3.1 Provide an overview of the policies and practices your bank has in place and/or is planning to put in place to promote responsible relationships with its customers. This should include high-level information on any programmes and actions implemented (and/or planned), their scale and, where possible, the results thereof. 3.2 Describe how your bank has worked with and/or is planning to work with its clients and customers to encourage sustainable practices and enable sustainable economic activities. This should include information on actions planned/implemented, products and services developed, and, where possible, the impacts achieved. We believe that transparency of information in our products and services is key to empowering consumers to make good financial decisions. Our aim at Barclays is to offer an accessible, empathetic and inclusive service for our customers, including for those who may typically face barriers to accessing banking services, such as customers living with disabilities, complex needs or experiencing difficult life events. We have made significant progress, but we know there is more to do. The 'Environmental Social Governance disclosures' section in the Barclays PLC Annual Report 2021 provides an update on key topics which underpin our efforts to promote responsible relationships with our customers, including through Barclays' culture and conduct, and in relation to managing environmental and social impacts in lending and financing. The 'Responsible and inclusive banking' sub-section covers some of the ways that we seek to promote responsible and inclusive banking and increase accessibility, including through helping customers to use our platforms via the Digital Eagles, supporting customers to save money through budgeting via our Barclays Money Mentors and how we seek to support to customers impacted by gambling, domestic abuse, economic difficulties, homelessness, cancer diagnosis and, bereavement. An update of how we seek to ensure the accessibility and responsibility of retail products is set out in the 'Accessible retail products and services' section of the Barclays PLC Annual Report 2021. It includes details of financial products and services available to individuals not eligible for standard banking offering, efforts to improve digital accessibility and safeguard customers against fraud. Barclays is providing the green and sustainable finance required to transform the economies we serve. We are directing investment, including our own capital, into new green technologies and infrastructure projects that will build up low-carbon energy capability. We are also using our advisory, product sets and financial expertise to help our customers and clients realise their own transitions. We are expanding our sustainable finance offering through both specialist banking teams as well as the integration of sustainability frameworks and principles across our wider service offering. The 'Developing and deploying finance solutions' section in the Barclays PLC Annual Report 2021 sets out the suite of green and sustainable products offered by Barclays, including updates and developments in 2021. The products span financing activities in corporate and investment banking, retail banking, private banking and wealth management and investment. The Barclays Sustainable Finance Framework sets out the product scope and accounting basis for our sustainable finance commitments. The 'Strategy' section in the Barclays PLC Climate-related Financial Disclosures 2021 sets out how we engage with clients as they transition to a low-carbon economy, using our advisory and financial expertise to help them navigate this period of extraordinary change. Barclays PLC Annual Report 2021 ■ 'Environmental Social Governance disclosures' on pages 51-104 ■'Accessible retail products and services' on pages 62-64 ■'Responsible and inclusive banking' on pages 88-90 Barclays PLC Annual Report 2021 ■'Developing and deploying finance solutions' on pages 73-75 Barclays PLC Climate-related Financial Disclosures 2021 'Strategy' on pages 10-21 Barclays ESG resource hub ■Barclays' Sustainable Finance Framework 14 Barclays PLC home.barclays/annualreport PRB Reporting and self-assessment 2021

View entire presentation