Investor Presentaiton

QANTAS DOMESTIC Recognised for operational excellence Premium on-time performance, reducing customer disruption OTP¹(%) Focus on Premium Level Punctuality +7% 87 85 81 82 81 FY11 FY12 FY13 FY14 FY15 YTD Increasing OTP Delivering premium OTP via improved efficiency Improved customer recovery leading to better NPS Disruption Customer Reducing Consistent premium level on-time performance Balanced approach delivering against customer, operational and efficiency targets Increase in OTP¹ alongside utilisation gains Leading customer recovery capability New disrupt management system in FY16 Shift focus from 'managing the metal' to prioritising people to reduce journey disruptions Cost reduction in aircraft re-positioning from fewer consequent flight cancellations 1. OTP (On-time performance)Qantas Domestic and QantasLink on-time departures. Source: BITRE July 2010 to March 2015. 74

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