Investor Presentaiton
3
Strong Customer Value Proposition and a Loyal Blue Chip
Customer Base
Effective fulfilment of key customer requirements ...
GGlobaltruck
Results in High Customer Retention Rate[1] ...
Capabilities
Quality
Capacity
Large Fleet Guarantees Year-Round
Capacity Availability
(Retained Percentage of Top 30 Customers per Year)
100%
100%
100%
0%
A
"Just in Time" KPIs and Professional
Handling of Orders
Comprehensive Network and
Refrigerated Services
2015
2016
... and long-lasting client relationships [2] ...
(Customer Split by Length of Relationship)
26.8%
7.3%
51.2%
2017
14.6%
Top player in a blue-chip Customer Segment
Consumer
P&G
Retail
METRO
IKEA
Unilever
спортмастер
FERRERO
Industry
M
MECHEL
E-Commerce
DPD
TROPHY
1 - 2 Years
2- 5 Years
> 5 Years
< 1 Year
with a low-concentrated customer base
(Revenue Split by Client, 2017A)
Other
48%
Top 1
7%
Top 2-10
30%
DETSKY MIR
PROTEK
LENTA
KATPEH
Source: Company information
SIBUR
УГМК
UMMC
RUSSIAN
COPPER
COMPANY
МЭК
Notes: [1] Excluding customer relationship terminated by GT Globaltruck (e.g. due to uncompetitive rates, payment discipline or unsuitable customer profile).
[2] As of 2017
Top 11-20
15%
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