DIGITAL FINANCIAL INCLUSION IN INDONESIA
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CHALLENGES
Fast growing agent acquisition yet low customer adoption
To change mindset and cash society behavior need time and expensive.
Limited campaign and education resulted in low adoption level of LKD and low
awareness of e-money.
Need to strengthen the synergy between bank and telco
Ineffiective synergy between bank and telco, currently impacted into:
High transaction charge of mobile financial transaction (around 10% to 15% higher than
telecommunication charge of general airtime consumed by public)
The strength of telecommunication network needs to be enhanced
Need to build ecosystem and infrastructure that reliable, secure, and
support interconnected
Limited telecommunication network in rural area and blind spot contribute into low
service quality of LKD in several area as well as constrained the development of agent.
Improve liquidity adequacy in agent to support the demand
Coordination and Supporting regulation amongst related stakeholders
Urgent need for coordination and proportional regulations between central bank, financial
and telecommunication regulator, and other government agency that are supporting each
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