Investor Presentaiton

Slide 13 Our install base is our AssistGPT springboard Install Base . Knowledge Hub Plan Growing pipeline driven by Gen AI capabilities • 2 Knowledge Hub ~ 50% of annualized revenue SaaS ARR per knowledge customer increased 6% yoy in the qtr. ended 12/31/23 LTM net retention rate was 103% and net expansion rate of 113% Conversation Hub~25% of annualized revenue Consolidation pressure for conversation products without active Knowledge rollout • Analytics Hub ~ 13% of annualized revenue Sticky customer base (CC platform lifecycle dependent) . Cisco OEM ~12% of annualized revenue • Sticky customer base (on-prem) . Innovation in 30 days trials - 75% conversion rate • 80% of new logos are Knowledge . Expect double digit CAGR in Knowledge, going forward Conversation Hub • Turn on AssistGPT & Knowledge for all customers and drive Al knowledge rollout Analytics Hub . These customers are leads for new Knowledge logos Cisco OEM . Partner with Cisco to sell AssistGPT & Knowledge in Cloud

View entire presentation