2020 Results Announcement

Ireland Mortgages: €22.9bn New Lending volumes and Market Share 27% €2.3bn 2018 24% €2.3bn €23.7bn 25.5% €9.5bn Bank of Ireland 2020 Results Announcement ROI Mortgages (gross) €23.0bn €22.9bn €11.2bn €12.2bn €4.4bn €3.2bn €2.9bn €2.1bn €9.8bn €8.7bn €7.9bn Dec 18 Dec 19 Dec 20 2019 2020 Market Share ■New Lending Volumes Tracker Variable Rates Fixed Rates • Pricing strategy • Fixed rate led mortgage pricing strategy which provides value, certainty and stability to our customers and to the Group Fixed rate products accounted for c.95% of our new lending in 2020, up from c.30% in 2014 Distribution strategy - continued expansion into broker channel • The Group has continued building out the broker channel expansion in 2020, establishing a large network of active brokers at a national level Wider proposition • • 6 in 10 Ireland customers who take out a new mortgage take out a life assurance policy through the Bank of Ireland Group 4 in 10 Ireland customers who take out a new mortgage take out a general insurance policy through the Bank of Ireland Group with insurance partners 1 Average customer pay rate of 111bps less Group average cost of funds of 32bps LTV profile Average LTV of 60% on mortgage stock at December 2020 (December 2019: 59%) Average LTV of 75% on new mortgages in 2020 (2019: 74%) Tracker mortgages • €7.5bn or 95% of trackers at December 2020 are on a capital and interest repayment basis 82% of trackers are Owner Occupier mortgages; 18% of trackers are Buy-to-Let mortgages Loan asset spread on ECB tracker mortgages was c.79bps' in 2020 Bank of Ireland 35

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