Australian Housing Dynamics and Affordability slide image

Australian Housing Dynamics and Affordability

CREATING VALUE FOR OUR STAKEHOLDERS iji 08 $ CUSTOMERS 8.7m total retail, commercial and Institutional customers $291b in retail & commercial customer deposits in Australia and New Zealand $339b in home lending in Australia and New Zealand Full mobile wallet offering, including Apple Pay™, Google PayTM, Samsung Pay™ FitBit PayTM and Garmin Pay™ #1 Lead bank for trade services¹ • • EMPLOYEES 39,060 people employed (FTE) 734 people recruited from under-represented groups, including refugees, people with disability and Indigenous Australians since 2016 32.5% of women in leadership, increase from 27.9% in Sep 2014² ~1.5m hours of training undertaken COMMUNITY $142m contributed in community investment³ • 134,930 volunteering hours • • completed by employees $3.2b in taxes incurred; money used by governments to provide public services and amenities4 >998k people reached through our target to help enable social and economic participation5 All financial metrics are as at 30 September 2019 (P&L growth metrics for the full year ended 30 September 2019) unless otherwise stated. • SHAREHOLDERS >500,000 Retail & Institutional shareholders • $6.5b6 cash profit reported 227.6 cents earnings per share • 160 cents per share dividend for FY197 10.9% return on average ordinary shareholders equity 1. Peter Lee Associates Large Corporate and Institutional Transactional Banking Surveys, Australia 2004-2019 and New Zealand 2005-2019 2. Measures representation at the Senior Manager, Executive and Senior Executive Levels. Includes all employees regardless of leave status but not contractors (which are included in FTE) 3. Figure includes foregone revenue of $109 million 4. Total taxes borne by the Group, includes unrecovered GST/VAT, employee related taxes and other taxes. Inclusive of discontinued operations 5. Through our initiatives to support financial wellbeing including financial inclusion, employment and community programs, and targeted banking products and services for small businesses and retail customers 6. On a cash profit continuing operations basis 7. FY19 franking average 85% ANZ 106
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