Impact of COVID-19 on Operational Performance

New Normal of Air travel in Post-Covid-19 Age • . . . Market Domestic and regional air travel will recover first. 3rd/4th traffic rights will be dominant. Business travel will recover first, followed by family visit and leisure travel. Local staycation becomes popular. Passenger International travelers will most concern with safety. Wearing masks, checking temperatures, and cleaning hands throughout the journey will be required. Service Digital solution will be implemented to reduce touchpoints literally in the check-in and boarding process CHINA AIRLINES 26

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