Investor Presentaiton
2017 Business Line Outlook
• Expect solid loan growth across retail mortgages, auto lending, commercial loans and credit cards, as
well as deposit growth
• Stable to slightly increasing margins
Canadian
Banking
• Higher PCLs driven by change in business mix, but risk adjusted margin should remain stable
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An improvement in productivity will continue to be an area of focus
Key priorities include: deepen primary relationships and strengthen customer experience, optimize
business mix, focus on cost initiatives and drive digital transformation
International
Banking
Global
Banking and
Markets
Good momentum and continue to leverage diversified footprint, with particular focus on the Pacific
Alliance
• Expect low double digit growth in the Pacific Alliance, with stable margins and credit quality
• Expense management and delivering positive operating leverage remains a key priority, along with
strategic investments that will help deliver a stronger customer experience
• Focused on organic growth, but will consider acquisition opportunities in our existing footprint
• Key priorities include: Improving customer experience and implementing Net Promoter Score, build
digital banking organizations in the Pacific Alliance, enhance business mix by growing core deposits and
lower expenses to fund technology investments and improve productivity
Business conditions and financial results should continue to improve in 2017
• Expect higher revenues from focus clients, GTB, Corporate Banking and Investment Banking
Expense management should provide cost savings and loan losses are expected to moderate toward
historic levels
• U.S. and Canada are expected to drive the bulk of the growth, while Europe faces Brexit uncertainty and
high regulatory costs, and Asia rebuilds after repositioning its asset base
Key priorities include: Increase our customer focus and deepen relationships, align business mix more
closely to our customers, improve resource productivity and transform digitally
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